Since 1982, Metrix has been known for delivering powerful software solutions to automate all facets of service business. The industry-leading back-office system, Metrix 4e, incorporates functionality to address the needs of the call center, technical assistance center, scheduling & dispatch, contracts & warranties, cost accrual & revenue billing, inventory management, reverse logistics and depot repair.

Sycada has developed a PDA based mobile field service application on top of Metrix’ back-end solution that guarantees seamless integration between the back-office and the engineers in the field. The PDA solution incorporates work-order management, time registration, materials management, client/installed base management, expense registration and offers the additional convenience of integrated navigation and hands-free telephony.